PurposeFit AI tool · Customer support
Zendesk AI: what it’s best for, pricing and alternatives
Best for: AI agents and copilots for established helpdesks
Zendesk's AI agents and agent copilot for customer service teams.
| Pricing model | Paid (free trial) |
|---|---|
| Official website | https://www.zendesk.com/service/ai/ |
| Pricing page | https://www.zendesk.com/pricing/ |
| Categories | Customer support |
Prices, plans and features change. Check Zendesk AI’s own pricing page before you buy; UK VAT may be added.
Tasks
Zendesk AI isn’t currently one of our top three picks for a specific task. See the other AI tools for customer support or browse tasks.
Alternatives to Zendesk AI
HubSpot (Breeze AI)
FreemiumBest for: AI inside a CRM for marketing, sales and service
HubSpot's Breeze AI features and agents across its CRM platform.
Intercom Fin
PaidBest for: AI agent resolving support conversations
Intercom's AI customer service agent, priced per resolution.
Tidio (Lyro)
FreemiumBest for: Small-shop live chat with an AI agent
Live chat and AI support agent (Lyro) for small businesses and e-commerce.
Chatbase
PaidBest for: A chatbot trained on your own website/docs
Build an AI support agent trained on your own content and embed it on your site.
Freshdesk (Freddy AI)
FreemiumBest for: Affordable helpdesk with AI assistance
Freshworks helpdesk with Freddy AI agents and copilot.
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